TruResidence is an address service that provides you with a U.S. residential address, weekly mail pickup, and virtual mailbox features like online mail management, mail content scanning, shipping, and check deposit. It comes with an optional ability to rent a space by signing a lease agreement.

Your residential address can be used for receiving personal mail, opening business and personal bank accounts, applying for credit cards, setting up merchant and investment accounts, and maintaining other financial accounts. See the full list of what you can and cannot use TruResidence for on the address overview chart.

TruResidence cannot be used for public-facing purposes such as websites, Google Business, social media profiles, or business formation documents. For these needs, consider our virtual mailbox service.

TruResidence does not accept sign-ups from citizens of the following countries:

• Russia

Additionally, only the TruRes Essentials plan is available to citizens of the following countries:

• Myanmar
• Nigeria
• Pakistan
• Turkey

We continually monitor global regulations and reserve the right to update this list as needed.

With TruResidence, you'll share the same home address with other customers. Each customer does not receive their own unique "mailbox number" because such designations do not exist for a home. Essentially, it operates like a household where family or roommates reside together and utilize the same address.

Mail received at the home address is picked up on a weekly basis. It is then delivered to the closest processing center to be scanned into your online mailbox. Therefore, expect to see approximately a week delay before you see your mail.

Yes, you can receive mail and packages at the residential address. Your mail will be picked up on a weekly basis and delivered to a VPM processing center to be scanned and stored so you can read your mail online.

Packages may incur additional transportation fees. We recommend that you get a separate virtual mailbox if you plan to receive packages on a frequent or consistent basis because you’ll end up paying more shipping fees – once to get the package to the processing center and again to have it shipped out to you.

The fees vary depending on the size of the package. Typically, any received mail or packages must be transported to our processing center, and the fee is determined by the cost of delivering such items. For small items such as credit cards that comes in a small box, there's usually no charge.

That said, your TruResidence address is not optimized for package delivery. If you plan to receive packages on a regular basis, we recommend that you get a separate virtual mailbox for this purpose. This ensures quicker package retrieval (as home address mail is collected weekly) and saves on shipping costs.

Unfortunately, TruResidence offers only the residential address and lease agreement add-on for now. It does not include a U.S. phone number. For phone numbers, we recommend that you get one from a VOIP service like OpenPhone. This way, you can make and receive phone call from anywhere in the world.

Yes, there are optional add-ons included with your TruResidence service address plan. You can add a lease agreement and a utility bill in your name (waitlist may apply).

Currently, registered agent service is only offered with our virtual mailbox and TruLease plans. TruResidence is designed primarily for personal use and does not come with registered agent service included.

There are several major differences between a virtual mailbox address and a TruResidence address.

First, a mailbox address is a long-term business address associated with a commercial office building, whereas a TruResidence address is a residential address attached to a home and is not considered an office location or a CMRA/mailbox.

Second, a mailbox address can be used on public facing platforms and communications, including on websites, social media profiles, government public records, etc. In contrast, your TruResidence address is intended solely for personal/business financial accounts and mail services in a private manner.

Finally, a mailbox address does not qualify as a physical address. Since there is no physical address to lease, there is no way to sign a lease agreement to rent a space. Your TruResidence address, on the other hand, is tied to a home address and allows you to rent a space by signing a lease agreement if you need it. This lease agreement can be used in situations where proof of address is required. It is an add-on and costs extra on top of the core monthly subscription fee.

Yes! VPM plans to launch more U.S. home address locations as part of the expansion plan. Additionally, when you complete the sign up form for TruResidence, you'll have the opportunity to indicate your interest in other states. You can fill out the form to share what states you'd like to see too.

Account suspensions can occur due to payment issues or violations of our terms. If this happens, you won't receive refunds or credits, and you won't be able to recover any previous payments.

No, the lease agreement is not included in your standard TruResidence subscription. Leasing a space is an optional add-on service with separate fees.

Yes, you have the option to sign a lease agreement to rent a space. It is an add-on and costs extra. You can also view location specific costs on the TruResidence overview page.

Lease and utility availability is based on the capacity of each property. If all units are currently leased or utilities are already in use, you may be added to a waitlist until space becomes available.

By obtaining a lease agreement, you will be able to use it in places where one is requested. The lease agreement is a legal agreement that shows that you have legal rights to a living space at the home listed on the lease.

While you have legal rights to the rented space, there are additional requirements when moving in. First, the home is unfurnished so you have to bring in your own furniture. Second, it's more like renting a room in a shared living situation with others, so you would have limited privacy. Plus, keep in mind that leases tend to be short-term, so you'd need to have a plan for moving out. And finally, you are required to obtain additional insurance before you can move in.

The number of names/tenants on the lease agreement is dependent on the pricing plan you have. Some plans will allow only 1 tenant while others allow 2 (i.e. you and a spouse/partner). Check the pricing plan for details.

Signing a lease agreement is similar to renting a room in a home.

You will need to pay, at a minimum, the first month’s rent plus a security deposit. The deposit is fully refundable after the lease terminates. Deposit requirement can be reduced if you opt in to a credit check and your credit score is sufficiently high, but will always be a minimum of one month.

Additionally, you will also pay a one-time processing fee to us. Please see pricing page for details.

You will need to verify your identity. Additionally, you may need to provide standard documents like your social security number, proof of income, etc. VPM may run a credit check to determine your credit score as part of the due diligence process. Other documents may be required.

TruResidence is primarily for U.S. individuals who are looking to maintain a residential home address. We do allow foreigners to sign up and obtain a lease agreement. Additional deposits and verification requirements may be required in such cases.

No. There are provisions in the lease agreement that specifically prohibit subletting.

Lease terms range from 1-3 months depending on location availability and your specific use case. A minimum 2-month lease is required if you’re requesting to obtain a utility service under your name.

Yes, you can renew or start up a new lease again at any time as long as there's availability. However, it's rare that you'd need a lease agreement. Leases typically serve specific purposes and are designed for short-term durations of 1-3 months.

Additionally, each property can only accommodate a set number of active leases at any given time, so if capacity is reached, you may need to wait until an active lease terminates before you can rent a space.

Every time that we sign a lease agreement, we will bill our processing fee. However, if you renew the lease BEFORE the lease term ends, then we will not charge a processing fee.

Monthly rent is not included in your subscription and will vary based on the address. Rent for each address is available on our TruRes Addresses page.

Yes. A security deposit is required for all lease agreements. This deposit is fully refundable if the lease is properly terminated and all terms are followed. Please see our TruRes pricing page for the current security deposit requirement.

Yes. There is a one-time processing fee per lease agreement. The fee is listed on our TruRes pricing page. This fee is billed by VPM to cover our administrative and processing costs.

Yes. Once you sign a lease to rent a space, you can request to set up or take over a utility service under your name. There are conditions to setting up the utility service:

• You must rent for a minimum of 2 months. This is because it takes one month before you get your first utility bill. And you will need to maintain the utility in your name at least until the first bill is generated.
• You will be paying for all fees associated with the utility service. There is normally a new connection fee, a deposit (depending on your credit score), and the monthly fee. The fees are generally not high for residential use.
• You will usually need to provide an individual tax ID (ITIN) or a Social Security Number (SSN). Some utility service companies may not require this, but you will likely go through more process to get utilities set up.
• Utility service is subject to availability. If it is not available, then you will have to be placed on the waitlist. We therefore recommend that you let us know that you’re looking to setup utility service when you start the leasing process.

TruResidence is an address service. We guarantee the service we provide, which is the use of the home address, the weekly mail delivery and virtual mailbox features.

We do not guarantee activities and purposes that we are not responsible for or have control over.

Therefore, we cannot guarantee that you can open a bank account with TruResidence since there are many factors that goes into opening a bank account that are outside of our control (underwriting criteria, your background, bank requirements, etc). The only part we can guarantee is that you will get a true U.S. home address that you can use as your residential address.

Unfortunately, no. It is because banks have varying underwriting practices and may take into account factors such as your background, type of business (if it's a business account), underwriting requirements, etc.

Even within the same bank, approval rates may differ across branches, bankers, and underwriters. For example, you may be rejected if you went to one bank’s branch, but accepted if you went to another branch.

Rejections can happen even if you have everything required. For this reason, it is recommended to have a list of several banks to work with, as different banks have different risk tolerances.

TruResidence can work with financial institutions but the service does not help you navigate through the KYC process with those institutions, and in particular, fintechs.

Fintechs are more strict when it comes to verifying your home address. In many cases, a lease agreement alone is not sufficient. You may need to provide additional documents, such as a utility bill, to show that you actually reside at the home.

Be aware that if you need a utility bill, we will need to transfer utility service over to you. It takes about one month to obtain a utility bill once the service is transferred over to you, so take the timing into consideration when doing this. There might also be a waitlist, so it's also important to ask us in advance to see if a utility service is available for transfer over to you.

If you have not received a home address yet, then you can cancel at any time for a full refund. Note that if you do not verify your identity get a home address assigned within 30 days, we may cancel and close your account and refund your payment.

If you have received a home address but did not receive any mail yet, then you can cancel your subscription and get a full refund if it's within 7 days. If it's been more than 7 days, then the subscription cannot be canceled and refunded.

If you have received mail, you have started using the service, and therefore you will not be able to cancel your subscription.

If you sign a lease agreement, it requires you to rent for a minimum of one month, which effectively overrides the 7 day cancellation policy. The subscription cannot be canceled once a lease is signed.

TruResidence is an address service and provides you an address, weekly mail pickup, and virtual mailbox features. If we are not able to provide you a home address or pickup mail or perform virtual mailbox related services like mail content scanning and shipping, then we'd certainly be happy to provide you some sort of refund for service that we promised you.

However, how you use the address is not within our control. While we understand that you may have specific use in mind, it doesn't mean that you can use a home address for such use. It's therefore your responsibility to make sure that you do your research ahead of time before you sign up for our service.

When your account is closed, any mail received will be returned back to the sender. The mail sender will be notified that you are no longer at this address. Important mail senders like your financial institutions will usually reach out to you to obtain new address information.

If you fulfill the contract term and properly close your account without any owed balance, you can reactivate your service again. There will be a $400 reactivation fee to reopen your account.

Reactivation is not guaranteed and depends on availability. You will not be able to reopen an account if your previous home address is filled. In such a case, you will have to sign up for a new account with a new address.